Personalize the experience with the largest set of capabilities built to work together from the start.

Intentionally designed as an all-in-one cloud contact center for your business

Genesys Cloud

Deploy in minutes, add new channels instantly and innovate with a product built for change.

Having everything built in avoids costly development, integration and ongoing support services.

Change fast

Reduce costs

Make it simple

Give agents, supervisors and admins a single, intuitive interface that makes it easier to serve customers.

Use what you need, when you need it — it’s all built in

Make it easy to turn on a wide range of capabilities

  • Connect with customers the way they want — phone, chat, email and social channels.
  • Prompt callers to serve themselves using speech recognition and touch.

Voice and digital channels

Interactive voice response (IVR)

PureCloud Workspace
  • Empower employees with multichannel recording, quality management, workforce management and more.

Outbound dialing

Workforce engagement management (WEM)

  • Run campaigns with the right dialing mode — predictive, power, preview and more — to reach more customers proactively.
  • Get a complete view of your contact center with clear and accurate insights across all channels.
  • Extend collaboration and communications tools to those outside the contact center.

Reporting and analytics

Business communications

Easily integrate with the systems you use

AWS
Adobe
zoom

See what customers say about our all-in-one design

Make it easy to serve customers, make changes quickly and reduce total cost of ownership with a true all-in-one cloud platform.

See the Genesys Cloud platform in action with a 30-day free trial

Experience today's most powerful
all-in-one cloud contact center

Read Genesys PureCloud reviews on G2 Crowd
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