Personalize the experience with the largest set of capabilities built to work together from the start.

Intentionally designed as an all-in-one cloud contact center for your business

Genesys Cloud

Deploy in minutes, add new channels instantly and innovate with a product built for change.

Having everything built in avoids costly development, integration and ongoing support services.

Change fast

Reduce costs

Make it simple

Give agents, supervisors and admins a single, intuitive interface that makes it easier to serve customers.

Use what you need, when you need it — it’s all built in

Make it easy to turn on a wide range of capabilities

  • Connect with customers the way they want — phone, chat, email and social channels.
  • Prompt callers to serve themselves using speech recognition and touch.

Voice and digital channels

Interactive voice response (IVR)

PureCloud Workspace
  • Empower employees with multichannel recording, quality management, workforce management and more.

Outbound dialing

Workforce engagement management (WEM)

  • Run campaigns with the right dialing mode — predictive, power, preview and more — to reach more customers proactively.
  • Get a complete view of your contact center with clear and accurate insights across all channels.
  • Extend collaboration and communications tools to those outside the contact center.

Reporting and analytics

Business communications

Easily integrate with the systems you use


See what customers say about our all-in-one design

Make it easy to serve customers, make changes quickly and reduce total cost of ownership with a true all-in-one cloud platform.

See the Genesys Cloud platform in action with a 30-day free trial

Experience today's most powerful
all-in-one cloud contact center

Read Genesys PureCloud reviews on G2 Crowd
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